Cookies Policy

About cookies

Cookies are small text files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. They allow the website to recognise a device and remember certain information. Some cookies are placed by the website you are visiting, while others may be placed by service providers that support website functions, security, analytics or advertising.

Cookies can make a website easier to use by remembering settings, maintaining a session and helping pages load correctly. They can also provide information about how visitors use a website. This information may help us understand website performance, identify technical issues and improve the experience for players.

In addition to cookies, we may use related technologies such as pixels, tags, software development kits, local storage or similar tools. In this policy, we refer to these technologies collectively as cookies unless a distinction is necessary.

Cookies do not normally contain information that directly identifies you. However, information collected through cookies may be linked with information you provide when using an account or our services. Where that occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

How we use cookies

The types of cookies used on the website may change over time as features, service providers and legal requirements change. Cookies may be used for the following purposes:

Strictly necessary cookies

These cookies are needed for core website functions. They may support account sign-in, session management, security checks, fraud prevention, responsible access controls and the delivery of pages or services you request. Without these cookies, parts of the website may not work properly. Because they are necessary for operation and security, they may not always be available for opt-out through a cookie preference tool.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display settings or other preferences. They can help provide a more consistent and convenient experience when you return to the website. If you disable them, you may need to enter preferences again and some functions may not operate as smoothly.

Performance and analytics cookies

These cookies help us understand how visitors use the website, including which pages are viewed, how users move between pages and whether particular features are working as intended. The information may be collected in an aggregated or otherwise limited form and used to measure performance, investigate errors and improve content, navigation and functionality.

Security and risk management technologies

Cookies and similar tools may assist with detecting unusual activity, protecting accounts, preventing unauthorised access and supporting the integrity of our services. These technologies may help us identify automated activity, repeated attempts to misuse the website or behaviour that presents a security risk.

Marketing and advertising cookies

Where permitted and used, marketing cookies may help measure the effectiveness of campaigns, limit repeated advertisements or show content that may be more relevant to a visitor. These cookies may be placed by us or by approved third-party providers. Marketing activity is subject to applicable law, consent requirements and any preferences you select.

We do not use cookies to encourage unsafe gambling or to bypass responsible gambling measures. Cookie information may support website operations, but it does not replace account checks, identity processes, player protection controls or other safeguards that may apply.

First-party and third-party cookies

First-party cookies are set by Lucky Ones Casino or on our behalf when you visit the website. They may be used for essential functions, preferences, security, service delivery and website measurement. Third-party cookies are set by external providers whose tools or services may be included on the website. Those providers may process information according to their own privacy policies and terms.

Third-party services may include website analytics, security, payment-related functionality, customer support tools, embedded content or campaign measurement. The availability and identity of these services may vary. We take reasonable steps to work with appropriate providers, but we cannot control every aspect of a third party's processing once information is handled under that provider's systems.

Some third-party providers may process information outside Australia. Where personal information is involved, it will be handled in accordance with our Privacy Policy and applicable obligations. You should review the privacy and cookie information published by relevant third parties if you want to understand their practices in more detail.

Information that may be collected

Depending on the cookie or technology, information may include a device identifier, browser type, operating system, approximate location, pages visited, referring website, session times, interactions with features and technical information about the device or connection. Information collected through cookies may be combined with account, transaction, support or usage information where necessary for legitimate operational purposes and permitted by law.

We seek to collect and use information responsibly and only for purposes connected with operating, securing, improving and promoting our services. We do not ask you to provide sensitive information through a cookie banner or similar preference tool.

Your cookie choices

When available, a cookie banner or preference centre may allow you to accept, reject or manage categories of non-essential cookies. Your choices may be stored in a preference cookie so that the banner does not appear each time you visit. If you clear your browser data, use another browser or access the website from another device, you may need to set your preferences again.

You can also control cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to configure your browser to notify you before a cookie is stored or to reject cookies automatically. Instructions differ between browsers and devices, so you should consult the relevant provider's help information.

• Deleting existing cookies may remove saved preferences and sign you out of accounts.
• Blocking all cookies may prevent essential website functions from working correctly.
• Disabling analytics cookies does not necessarily prevent all technical information from being collected for security or service delivery.
• Your settings may apply only to the browser or device on which they are made.
• Opting out of marketing cookies may reduce targeted advertising but will not necessarily remove all advertising.

Where consent is required for a particular cookie or technology, we will seek consent in the manner required by applicable law. You may be able to withdraw or change consent using the same preference controls. Withdrawal does not affect processing that took place before the change, and it does not affect cookies that are strictly necessary for the website to operate.

If you use a private browsing mode, anti-tracking feature or browser extension, some website features may behave differently. These tools are controlled by you or your browser provider, and their operation may affect how our cookie preferences are stored or recognised.

Retention, privacy and policy updates

Cookies may be either session cookies or persistent cookies. Session cookies normally expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The retention period can vary depending on the purpose of the cookie, the settings of the relevant provider and applicable legal requirements.

We retain information collected through cookies only for as long as reasonably necessary for the purposes described in this policy, to meet legal and regulatory obligations, to resolve disputes, to maintain security and to enforce our terms. Retention periods may differ depending on the type of information and the reason it was collected.

Our Privacy Policy explains how personal information is collected, used, disclosed, stored and protected, as well as the rights and choices that may be available to you. If you have questions about the way personal information is handled, please refer to that policy and use the available website support or privacy channels.

We may update this Cookies Policy when our services, technologies, legal obligations or business processes change. The latest version will be made available on the website, with the updated date shown where appropriate. You should review this page from time to time so that you understand the current approach. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any consent requirements.

If any part of this policy is inconsistent with a mandatory requirement of Australian law, that requirement will apply to the extent of the inconsistency. This policy is intended to provide clear information about cookies and does not limit any rights or protections that cannot lawfully be excluded.